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Pre-Order Policy

A pre-order allows you to reserve a product before it becomes available. By placing a pre-order, you secure your item in advance and ensure it will be shipped to you as soon as it’s released. Full payment or a deposit may be required at the time of ordering. Please note that shipping times may vary based on the product's release date, which will be clearly stated at the time of purchase but can also be postponed by the manufacturer.

LOT57 Pre-Order Policy

Thank you for choosing LOT57. Please read our pre-order policy carefully before placing your order.

1. Non-Cancellable Policy

  • All pre-orders are noncancellable due to our commitment to securing these items in advance.
  • Ensure the item you are pre-ordering is the one you truly want—no exchanges are allowed.
  • If you make a pre-order, this means you agree to all these terms and sales are final.

2. Confirm Before You Order

  • Double-check whether your order is marked as a PRE-ORDER before reaching out for updates. If we receive an email wanting an update, you will only be given the pre-order policy link.
  • Estimated release dates are provided on the product pages.

3. Delays and Manufacturer Changes

  • LOT57 is NOT responsible for delays, date changes, or other issues caused by manufacturers or shipping.
  • Many pre-orders are listed months in advance, and overseas distributors may not provide exact shipment dates.
  • Other locations such as Asia get product first. Because they are released in Asia it does not mean they have been shipped to us as many brands produce these items in batches.

4. Payment Terms

  • Pre-orders are pre-paid in full or you may choose to pay a 50% deposit to reserve your item.
    • Deposits are non-refundable if you choose to cancel the pre-order.

5. Refund Policy

  • We do not provide refunds for pre-orders unless we cannot fulfill your order.
  • If a manufacturer cancels a product, you will receive:
    • A 100% refund or
    • Store credit added to your account for future purchases (if chosen)

6. Communication

  • Thank you for your order! Please note that we don’t have additional updates beyond the information provided at the time of purchase. Your item will arrive as soon as it’s ready, and we appreciate your patience in the meantime.
  • Updates will be provided when significant changes occur.

7. Building Relationships

Your pre-orders help us strengthen relationships with our overseas distributors, enabling us to bring you high-quality, exclusive items. We appreciate your patience and continued support.

By placing a pre-order with LOT57, you agree to these terms and conditions. Thank you for trusting us with your business!